I do my best work by helping others do their best work. That idea has followed me throughout my career, from public mental health to community programs, content, events, and project management. I like figuring out what people need, what’s getting in their way, and what systems or structure can help them move forward.
Jump to: hosting.com · Contract · Pantheon · Post Status · Network180 · Volunteer experience
hosting.com (formerly A2 Hosting)
Project Manager | April 2024–present
My work at hosting.com spans project and program management, content and editorial, community and customer programs, events, and cross-functional initiatives. Much of my role comes down to knowing where all the moving pieces are, who needs what, and what has to happen next.
I manage the operations behind recurring Agency Success programming, including livestreams and weekly Office Hours, and build the workflows, documentation, reporting, and processes that support those programs. I also coordinate hosting.com’s WordPress contribution program, working across contributors, team leads, and company leadership to support participation and communicate progress.
Writing and editing are a significant part of my work as well. I create and edit copy for customer programs and broader company initiatives, helping keep content clear, useful, and consistent with the hosting.com brand voice.
Selected work
- Manage the operations, communications, and content workflows behind recurring Agency Success programming, including weekly Office Hours and livestreams.
- Build and improve workflows, documentation, templates, onboarding, and reporting processes for recurring programs and cross-functional projects.
- Coordinate hosting.com’s WordPress contribution program across contributors, team leads, and company leadership, including participation tracking, reporting, and internal communications.
- Write and edit customer-facing and company content across email, web, social, newsletters, video, and internal communications, helping maintain a consistent brand voice across contributors and teams.
- Manage event sponsorships from planning through execution, coordinating budgets, logistics, internal teams, organizers, and other external stakeholders. Manage multiple events concurrently, with individual budgets ranging from several hundred dollars to approximately $200,000.
- Track program performance and participation, using metrics and feedback to identify gaps, communicate results, and inform changes to programs and processes.
- Gather feedback and insights from customers, agencies, community members, and other stakeholders, then translate what I learn into content, program improvements, and useful information for internal teams.
Contract Project Manager
Contract Project Manager | April 2023–June 2026
Working as an independent contractor has shaped how I think about project management because I’m responsible for both the work and the client relationship around it. I manage website and digital projects from scope through delivery, translating client goals into actionable work, coordinating timelines and resources, communicating progress, and navigating changing requirements.
It has also taught me a lot about boundaries. Being helpful doesn’t mean saying yes to everything. Good client relationships depend on clear expectations, recognizing when scope has changed, and communicating what those changes mean for the work.
Selected work
- Manage website and digital projects from initial planning and scope through launch and ongoing work.
- Serve as the primary point of contact for clients, providing status updates, setting expectations, gathering feedback, and navigating changes in scope or priorities.
- Coordinate work across clients, designers, developers, and other contributors while keeping timelines, responsibilities, and next steps clear.
- Develop project documentation and workflows that give clients and contributors a shared understanding of deliverables, decisions, and responsibilities.
Pantheon
Customer Advocacy Manager | May 2019–March 2023
I joined Pantheon as its first Customer Advocacy Manager, taking ownership of a new advocacy program and helping build it into a mature, repeatable customer program. It was also my first formal marketing role and my introduction to managing community with defined business objectives and measurable outcomes.
Working within a widely distributed organization taught me to communicate asynchronously, document decisions and processes, and create structure that allowed people across teams, cultures, and time zones to contribute. Pantheon also introduced me to formal goal-setting through OKRs and taught me to connect community work to defined objectives, measure progress, and adjust based on what the data and the community were telling us.
Selected work
- Took ownership of a newly established customer advocacy program as Pantheon’s first Customer Advocacy Manager and developed the processes and structure that supported it as it matured.
- Managed approximately 50–150 active advocates annually, including recruitment, onboarding, engagement, communications, and annual recommitment.
- Established and worked toward program OKRs, tracked participation and program health, reported progress, and used what I learned to improve the program over time.
- Managed community communications and engagement across Slack, forums, newsletters, direct outreach, virtual programming, and one-on-one conversations.
- Created opportunities for advocates to provide feedback, share expertise, contribute to marketing initiatives, and connect with teams across Pantheon.
- Collaborated asynchronously across a globally distributed organization, building documentation and processes that supported work across teams and time zones.
- Brought customer perspectives back into the organization to help internal teams understand what community members were experiencing and what they needed.
Post Status
Editorial Assistant | 2015–2019
I joined the founder of Post Status only a few months after it was established, when the business and membership community were still taking shape. On a very small team, my role was broad: help keep day-to-day operations moving, support the growing community, and create structure where we needed it.
Post Status was also where I became deeply involved in the WordPress community and learned how much strong communities depend on the work happening behind the scenes. It also gave me my first experience helping organize larger professional events, beginning a thread that has continued throughout my career.
Selected work
- Helped establish and maintain the day-to-day operations of a young membership business as part of its small founding team.
- Supported a professional WordPress community through customer service, member communications, Slack moderation, and membership administration.
- Created and maintained processes and reporting as the organization and membership grew.
- Supported editorial production and publishing for Post Status content.
- Helped plan and execute two in-person conferences, coordinating logistics, communications, and attendee needs.
- Worked directly with members to answer questions, connect people and resources, and understand what the community needed from Post Status.
Network180
Administrative Assistant | 2008–2013
Network180 was my first full-time role after university and my introduction to working in non-profit administration and public mental health. It was also where I began to understand how much good systems matter when the work on the other side of them affects real people.
The work required accuracy, confidentiality, organization, and consistent follow-through. I also created and maintained a filing system management protocol designed to meet state inspection requirements, giving me an early appreciation for documentation and processes that serve a purpose beyond keeping things organized.
Selected work
- Maintained confidential medical records and provided medical transcription for an in-house clinic.
- Coordinated appointments and meetings for staff and clients and dispatched client referrals.
- Created and maintained a filing system management protocol designed to meet state inspection requirements.
- Supported staff through administrative systems that kept information organized, accessible, and moving where it needed to go.
Volunteer Experience
The WordPress community has been part of my professional life for more than a decade, both through my work and as a volunteer. I’ve contributed my time to community organizing, events, and other initiatives that support the people who build and use WordPress.
WordCamp US 2024 Lead team, March 2024-September 2024
WordCamp US 2023 Organizing team, PR & Communications lead, March 2023 – September 2023
WordPress Incident Response Team, January 2023 – November 2025
WordPress Photo Directory Team Representative, April 2022 – June 2024
WordPress Diverse Speaker Training Group, 2020 – 2024
WordCamp Grand Rapids Organizing Team, 2014 – 2018